15 Days Return Policy:
You are eligible for a Refund on Diamondtree for 100% of the purchase value under 15 days return policy, except for the invoiced value above Rs. 1,00,000. Any order above Rs. 1,00,000 will be eligible for Exchange for full invoice value only. Jewellery Insurance amount is non-refundable under any circumstances in case of returns.
- Once your returned item is received, our Quality Assurance Department will review it.
- Any product that shows signs of damage, wear and tear, alterations, or resizing (by a jeweller other than Diamondtree) will not be accepted under this policy. The product must be the same as shown on the website with all the supporting paperwork. The product will not be accepted under this policy if the Tag of "Non-Returnable If Torn"is removed.
- The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchange within the 15 Day Money-Back period.
- In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
- The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
- You are eligible for an exchange on Diamondtree for 100% of the purchase value under 15 days return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. If the exchanged value is lesser than the value of the old product, the difference will be refunded to the customer.
- Personalized products do not qualify for 15-day return or exchange policy.
- Regarding exchange orders, current gold rates and offers will be applied/replaced with the rates and offers used for the original order.
- This feature is not available for International Orders (Orders that will be shipped abroad from India).
- In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product.
- The prevailing market value will be determined by the company.
- Diamondtree reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
- Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.
- You can exchange your design within 15 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.
- Orders that are placed in India using an international card will be eligible for a 15 Day Exchange only, and not for a 15 Day Money Back.
- 15 Day Money-Back is not applicable on orders that have been exchanged earlier under the 15 Day Exchange Policy.