diamondtree.co.in shipping is extremely safe, secure, and hassle-free. All of our products are insured during transit.
Diamondtree only serves selected locations in India. Please check the shopping cart checkout page to see if we deliver to your pin code. We regret for any difficulty caused if there is no courier service available at your location. However, if you face delivery related issues such as pincode unserviceable or inability to place order; kindly contact us contact@diamondtree.co.in or +91-9711113888 between 11:30 AM to 8 PM IST.
Jewellery ordered from www.diamondtree.co.in will arrive at your doorstep in pristine condition with tamper-proof packaging. Sequel is our courier partner. Before accepting or signing for the shipment, inspect it for any damage or tampering. Make a video of your shipment being unpacked for security concerns.
Diamondtree is not responsible for orders collected directly from the delivery hub or from locations other than the delivery address specified.
diamondtree.co.in will keep you updated about the status of your order by sending you regular communication via E-Mails, SMS, WhatsApp. You can also contact us to know status of your shipment if you need more details by contacting us at contact@diamondtree.co.in or +91-9711113888 between 11:30 AM to 8 PM IST.
Shipping Charges
Shipping is COMPLETELY FREE throughout India. We have nominal shipping charges for products costing lower than Rs. 10,000/-
Delivery to Identified Individual
For hassle-free delivery, customers must input the correct data of the Consignee / Recipient Name (as indicated on their photo identification issued by the Government of India) as well as the entire Address, nearby landmark, pin code, and contact number. When the jewellery arrives at its location, the recipient will be required to show any of the following identity credentials (government ID) to collect the shipment:
• Passport • PAN Card • Driver's License • Voter Registration Card • Aadhar Card
We ensure that delivery is done with the assistance of a courier agent after verifying the recipient's identity and having the courier agent confirm the same. To ensure that the delivery is safe and secure, the courier agent will take down the recipient's identity verification data. The receiver is supposed to comply with the agent during this process by supplying original copies of identity proof for identification.
While delivering the order, an OTP will be sent to the mobile number associated with the order to ensure secure delivery. Only after the OTP is confirmed can the courier agent perform the delivery.
Delivery Location
Orders can only be delivered to the consignee's or recipient's residential or work address, or to any nearby Diamondtree Stores in India. Orders cannot be delivered at public locations such as a mall, hotel, restaurant, hostel, or on the street.
If the recipient is not available at the time of delivery, the courier company will make two attempts to deliver the shipment. If the receiver cannot be reached or is unavailable, the shipment will be returned to our facility.
Additional shipping charges will be incurred by the buyer in the event of a failed delivery or an inaccurate address.
Change in Shipping Address
Alter in Shipping Address: If a customer wishes to change their shipping address, they should send an email to contact@diamondtree.co.in within 12 hours of placing order. However, if the order has been dispatched, no change in shipping address will be accepted.
The guarantee of product delivery is subject to the terms and conditions of the Courier Company. Any inconsistency in the receiver's information will result in the product not being delivered.
diamondtree.co.in has the right to modify this policy at any moment and without notice. If any modifications are made, the amended policy will be posted on this page.
Shipping Timeframe
Ready to Ship: Products in this category will be shipped within 2 business days.
Resize: Products requiring resize/customization will be shipped within 5 to 7 business days.
Made to order: Products made specially for customers will be shipped in 30 business days.
Some products that require specific customization or customization over the holiday season may require more than 30 days. Customers will be notified in advance about the actual delivery date in such circumstances.
Delivery Timeframe
The product will be delivered within 3-7 days of being dispatched.
We send you an email and SMS with all shipping information so you can track your order. Our customer service representatives will contact you to confirm your availability to receive your items. We make every effort to keep you informed about any unexpected delays.
Customer Service
If you have any further questions, we are only an email or a phone call away! Send us an email at contact@diamondtree.co.in or contact us between 11:30 AM and 8:00 PM IST at +91-9711113888.